Delete your account or data

This is for the account you use in the Tapsora Staff app, the Tapsora Rider app, or the restaurant dashboard — the one that signs in with an email address and password. Sign in below and the account is deleted immediately. No request, no queue, no waiting for us to reply.

If your restaurant simply wants you off their team, your manager can remove you from the Tapsora dashboard in a few taps. That takes away your access but leaves your login intact, so use the button above if you want the account itself gone.

Two things survive. Both are legal obligations rather than choices, and neither can be used to identify you or to contact you afterwards.

• The restaurant’s completed orders, bills and tax invoices. These are the restaurant’s accounting records, not your personal data, and Section 36 of the CGST Act obliges the business to retain them for six years. Your name, email and phone are not on them. The internal staff id that is stamped on them stops resolving to anything the moment your account goes — it becomes a meaningless string that leads nowhere. We leave that string in place instead of blanking it because those records are append-only by design and old per-cashier reports are separated by it.
• A record that the deletion happened. One log line: that an account was deleted, when, and which restaurants it belonged to, with a one-way pseudonym standing in for your identity. Tax rules do not permit silent erasure of business records, and we need to be able to show a deletion was carried out.

Diner accounts are separate. They sign in with a phone number and an OTP, never an email and password, so the form above cannot see them and will not work for them. Delete a diner account either way:

• In the app, or here on the web. Open Account in the Tapsora diner app — or the account page on this site — sign in with your phone number, then tap Delete my account at the bottom. This removes your orders and saved addresses across every Tapsora restaurant.
• Or write to us. Email support@tapsora.com from the account’s address, or call +91 72773 47303, with the phone number the account uses. We confirm it is really you before deleting anything.

Closing a restaurant is not the same as deleting a personal login, because the business’s own books are involved — which is why the button above refuses to delete an owner’s account while it still owns a restaurant. Write to support@tapsora.com and we will:

• Export your records first — orders, bills, tax lines and settlement reports, in a format you can hand to your accountant. We do this before deleting anything.
• Then remove your business data — menu, customers, staff accounts and order content.
• Retain the invoice-number ledger if you were GST-registered with us: a content-free list of which invoice numbers were issued, with no items, customers or amounts attached. Your invoice numbering has to stay unbroken and gap-free to satisfy GST, which is impossible if the record of issued numbers is destroyed.

If you would rather hand the restaurant to a colleague than close it, tell us who should take over — they need to already be a member of your team. Once ownership has moved, the button above will delete your own login normally. Retaining your own records for the statutory period remains your responsibility as the registered business, which is exactly why we export before we delete.

• Staff, rider and owner accounts — immediately. The button above deletes the account while you wait. Nothing is queued and nothing is reversible.
• Diner accounts — 30 days. Deletion is scheduled straight away and finishes after a 30-day window in which signing back in cancels it.
• Anything you email us — within 30 days. We acknowledge within 48 hours, confirm your identity, and complete the deletion within 30 days.
• Encrypted backups — up to 90 days. Backups holding the deleted records age out on their normal cycle. Nobody reads them in the meantime, and they are never restored into the live product.

Write to support@tapsora.com. If you are not satisfied with how we handled a deletion request, our grievance process and the officer’s contact details are on the Grievance Redressal page linked below, and our full data practices are in the Privacy Policy.