Legal · Grievance
Grievance Redressal
If something went wrong — a payment, an order, your data, anything — this is the official way to raise it, and the timelines we hold ourselves to. Tapsora is run by a small team, which means your complaint is read by a decision-maker, not routed through layers.
Effective 16 July 2026 · Tapsora Technologies
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Grievance officer
As required under the Information Technology Rules, 2021 and the DPDP Act, 2023, our designated grievance officer is:
NameAftab Ahmed
DesignationProprietor & Grievance Officer
EntityTapsora Technologies (Sole proprietorship)
AddressB-3, Capital Market, Kursi Road, Dasauli, Bakshi Ka Talab, Lucknow, Uttar Pradesh 226026, India
Emailaftabahmed116@gmail.com
Phone+91 72773 47303
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How to file a grievance
Email aftabahmed116@gmail.com with the subject “Grievance”, or call/WhatsApp +91 72773 47303. Include:
- your name and registered phone/email;
- what happened, and when;
- any reference that helps us find it — order ID, transaction ID / UTR, restaurant name;
- what outcome you’re seeking.
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Our timelines
- Acknowledgement within 48 hours — with a reference number so nothing gets lost.
- Payment and refund issues resolved within 7 business days (bank credit timelines are in the refund policy).
- All other grievances resolved within 30 days, as the DPDP Act requires — usually far sooner.
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If you're still not satisfied
- Payment disputes: you may escalate to your bank or the payment gateway, and thereafter to the RBI Ombudsman under the Integrated Ombudsman Scheme (cms.rbi.org.in).
- Personal-data grievances: after our process, you may complain to the Data Protection Board of India.
- Consumer disputes: the National Consumer Helpline (1915 / consumerhelpline.gov.in) and consumer commissions remain available to you.
None of this replaces your legal rights — it’s the fastest path to a fix. Most grievances we receive are resolved on the first reply.
Questions about this policy?
Write to us and a human replies — usually the founder. We acknowledge within 48 hours.