Refund & Cancellation Policy

• A — Subscriptions (restaurant → Tapsora): the monthly or annual software subscription fee. These are governed by sections 2–4 below.
• B — Food orders (diner → restaurant): money for food goes to the restaurant, not to Tapsora. Refunds follow the restaurant’s own policy — section 5 explains how that works and how we help.

• Cancel any time from Dashboard → Subscription — no calls, no forms, no lock-in.
• Cancellation stops the next renewal. You keep full access until the end of the period you’ve already paid for.
• Your data stays exportable for 30 days after the subscription ends.

• Subscription fees are non-refundable. Once a billing period — monthly or annual — has begun, the fee for that period is not refundable, in whole or in part. Cancelling stops future renewals; you keep full access until the end of the period you’ve already paid for.
• Try before you pay: every plan includes a 14-day free trial with no card required, so you can evaluate Tapsora fully before any payment is taken.
• This does not affect failed or duplicate charges (reversed as described below) or food-order refunds — those are handled separately in the sections that follow.

If money left your account but the payment failed, or you were charged twice for the same thing, you’ll get it back — this is automatic in most cases, because the payment gateway auto-reverses failed captures.

• Report it to support@tapsora.com or +91 72773 47303 with the transaction reference (UTR / order ID).
• We confirm with the payment gateway and initiate the refund to your original payment method within 2 business days of confirmation.
• Banks and gateways typically take 5–7 business days to credit it back (UPI is often faster). If it hasn’t arrived by then, escalate to us and we’ll chase the gateway with you.

Food payments go directly to the restaurant, so the restaurant decides and issues food refunds. Here is how it works on the platform:

• Cancelling: you can cancel an order until the restaurant confirms/starts preparing it. After that, cancellation is at the restaurant’s discretion (your food may already be cooking).
• Prepaid orders that are cancelled or can’t be fulfilled are refunded to the original payment method — restaurants initiate this through their gateway, and credits typically arrive in 5–7 business days.
• Wrong, missing or quality-affected items: raise it with the restaurant from your order page. If a prepaid order is refunded in full, any platform fee charged on it is refunded too.
• Cash on delivery: nothing was collected online, so there’s nothing to refund — unpaid COD orders are simply cancelled.
• Stuck between you and a restaurant? Write to support@tapsora.com — we’ll help mediate, and our grievance process applies.

• Email support@tapsora.com (or call/WhatsApp +91 72773 47303) with your registered phone/email, the transaction or order ID, and what happened.
• We acknowledge within 48 hours and resolve refund requests within 7 business days.